Refund policy

At PawDaw, we want you to be completely satisfied with your purchase. If for any reason you're not, we offer a simple and hassle-free returns process.

  • Returns accepted within 30 days of receiving the order
  • Returns are processed within 2 working days
  • We don't charge restocking fees
  • We accept exchanges if products are unused in their original condition
  • The customer is responsible to cover return shipping costs
  • This policy is subject to our Terms of service

Your right to cancel

Under the Consumer Contracts Regulations 2013 you can cancel your order within 14 days of receiving it, for any reason. Our 30-day return window extends this right. Your statutory rights under the Consumer Rights Act 2015 are not affected.

Return Costs

Customers are responsible for return shipping costs unless the item is defective or incorrect, in which case we will cover the return shipping expenses.

How to return an Item

  1. Contact us: contact us through our contact page with your order number and the reason for the return.
  2. Receive return instructions: You will receive a return authorisation and step-by-step instructions by email.
  3. Package the item: Carefully pack the item in its original packaging, including all accessories, tags, and documentation.
  4. Print the return label: Use the return label or postage details given in your return instructions. Return postage is paid by the customer unless the item is faulty or incorrect.
  5. Return the parcel: Drop off the parcel at your nearest shipping point, as indicated in the return instructions.

Return address: provided in your return instructions

Refunds processing time

Refunds are processed within 2 business days of receiving the returned item. The refund will be issued to the original payment method.

Restocking fees

There are no restocking fees.

Exchanges

Need a different size, colour, or product? No problem! Just contact us and we’ll be happy to help you arrange an exchange quickly and easily.

Still have questions?

Please visit our frequently asked questions page or contact our customer service via this link - we will be happy to help you!

Information about the website operator:

Shop name: PawDaw
Registered address: 42 Ryan Ave, Wolverhampton WV11 2QQ, United Kingdom
Email: contact@pawdaw.shop

You can reach us through our contact page or check our frequently asked questions.

Our customer service hours are (GMT): Monday to Friday: 9:00am – 5:00pm. We do our best to respond within 1–2 business days.